FAQs

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Oasis Frequently Asked Questions

Who is Oasis Energy?
Oasis Energy is an electricity and natural gas retail supplier serving most major utility markets in New York, Maryland, Pennsylvania, Illinois, Massachusetts, and New Jersey. We are licensed to provide retail electricity and natural gas to residential, small business and commercial consumers. In additional to providing low cost traditional electricity and natural gas service, Oasis Energy's has rapidly become the leader in affordable 100% renewable, green energy. Oasis Energy was founded in 2008, and has serviced hundreds of thousands of customer over the years from our headquarters in Houston, Texas.

How does this work – will I save money?
Energy deregulation is something that is initially made possible by the Public Service Commission of each state. Everyone in New York, New Jersey, Illinois, Maryland, Massachusetts, and Pennsylvania now has a say on what they will pay for the cost of their electricity and natural gas as well as who supplies it, while at the same time, keeping their utility and its services. This could potentially mean more money in your pocket.

Why Oasis Energy?
Oasis Energy is committed to giving you the best price possible for your electricity and natural gas. Tens of thousands of customers trust us every day with their energy needs. We run our company based on the concept that if we treat our customers rightdeliver a quality product and give quality service the rest of the details will take care of themselves. Our rapid growth is a testament to our many customers spreading the word to their friends and family about our industry leading customer service and competitive pricing.

How will Oasis Energy lower my energy bill?
Deregulation and the Choice Program allow energy suppliers like Oasis Energy to buy electricity and natural gas from wholesale sources. This enables us to pass any applicable savings on to you. While there are no guarantees, there’s a good chance your bill will be lower.

I am concerned about giving you my personal information online.
Oasis Energy’s website is 100% secure and your privacy is of the utmost importance to us. The process is simple and we urge you to enroll online today!

Can I enroll via phone?
Yes, our staff looks forward to speaking with you! Call us toll free at 1-800-324-3046.

Are you affiliated with my utility?
Oasis Energy is NOT affiliated with your utility but is an authorized energy supplier that is licensed in New York (Con Edison, National Grid, Keyspan), Maryland (BG&E, PEPCO), Pennsylvania (PPL, PECO, Duquesne Light, West Penn Power), Massachusetts (National Grid, NSTAR), New Jersey (PSEG), and Illinois (ComEd) to participate in their energy choice programs.

Is Oasis Energy in competition with my utility? Will my utility still provide me with good service?
As a supplier, we’re not a competitor. Your utility promotes the customer choice program and encourages you to enroll. You will remain with your utility and receive the same level of service you always have. Your utility will continue to read your meter, deliver your electricity, provide emergency service and send you your bill every month just like they always have. The only thing that changes is your supplier.

Do you have to check my credit?
Depending on your service location and product selection, a credit check may or may not be necessary.

Will it cost me anything to sign up?
No. You will be switched at the time of your next meter read so there will be no associated enrollment fees when you choose Oasis Energy.

Should I call to cancel service with my current supplier?
It is not necessary to notify anyone of the switch. Once you enroll, sit back and relax. Oasis Energy will do the work for you.

When will I become an Oasis Energy customer?
If the enrollment is a switch from another energy supplier, depending on when you enroll, the change will most likely occur on the date of your next scheduled meter read or subsequent meter read. Soon after enrollment, you will receive a welcome package in the mail confirming this estimated date, along with a copy of our Terms Of Service. The same process applies to a move-in (connecting power for the first time).

When will I receive my first utility bill showing Oasis Energy as my new supplier?
If the enrollment is a switch from another supplier, Oasis Energy will most likely show on your next utility bill following your customer effective date. The same process applies to a move-in (connecting power for the first time).

What charges will I see on my bill from Oasis Energy?
Along with your energy usage charge and any relevant taxes, a small customer fee may be charged (where applicable).

Will I lose power while you are switching me?
No. If the location currently has power, there will be no interruption of service during the switch process.

Understanding supply and delivery charges on your utility bill (Am I being double billed?)
Short video explaining the charges found on a typical utility bill - Watch a short video on supply and delivery charges.

What happens at the end of the agreement?
Upon completion of the term, your account will automatically renew on a month-to-month basis. You may call Oasis Energy at contract end to negotiate a new agreement if you wish. Your Terms Of Service will explain the process.

What if I move?
Customers may be able to move their contracts with them when they relocate within the service territory.

Will I be tied to any kind of contract?
Like many other service providers, to guarantee our supply services, the Terms Of Service you agree to when you enroll will be in force for a specific period of time. It is for your protection as well.

Will my budget billing continue? (In some markets this is referred to as "level billing" or "Equal Payment Plan")
Oasis Energy does not offer budget billing on the supply portion of your bill. Budget billing will continue only on the delivery portion of bill if you are currently being invoiced via consolidated billing (all accounts on one bill).

Who do I call in the case of a power outage?
Click Here for our Outage Number Directory

 

 

RENEWABLE ENERGY QUESTIONS:

What is Renewable Energy?
Energy sources that are either inexhaustible (solar, wind, geothermal) or replenished over a short period of time (hydro, biomass) are considered renewable. Coal and Natural gas are examples of energy sources that are not renewable because they are consumed at substantially faster rates than they can be replenished.

 

Where does my renewable electricity come from?
It comes from renewable sources such as wind, solar, hydro and biomass energy facilities located right here in the U.S.

 

Will my electricity actually be renewable?
When you choose renewable energy the source of your electricity doesn't change. You'll still get the same reliable service as always from your local power grid, but your usage will be offset with 100% renewable energy. Here’s how it works: Oasis Energy will purchase one REC (renewable energy credit) for every 1,000 kilowatt hours of electricity you consume. Each ‘REC’ represents the environmental attribute associated with the applicable amount of renewable power produced from these facilities. Your purchase ensures that renewable energy equal to your portion of annual electricity usage gets produced by renewable facilities right here in the United States. Put in simple terms: when you purchase our 100% renewable electricity products, you are offsetting 100% of your annual electricity usage with an equivalent amount of renewable energy. Unless you physically connect a solar panel or a windmill to your house, this is how all green electricity products are sold.

 

For more info check out our blog post: "How Renewable Electricity Plans Work" - It's a quick and easy guide to understanding the details of green energy plans.

  

What is the breakdown by percentage of Oasis Energy’s renewable product? What percentage of your product is wind? Is solar? Is hydro? Is biomass?
The combination of energy sources used can vary. Oasis Energy is guaranteeing that the electricity used is offset by 100% renewable energy. Oasis Energy makes no guarantees as to the breakdown and volume of each type of source. Rest assured the product is 100% renewable energy.

 

What is Wind Energy?
Wind energy is generated by giant blades connected to turbines (giant windmills) that turn from blowing wind.

 

What is Solar Energy?
Solar energy is produced from the sun’s power. Sunlight conversion to electricity happens either directly or indirectly, and is the only renewable energy source that is 100% pollution free since it does not emit pollution when produced or consumed. Solar power is also the only source that is inexhaustible (will never run out).

 

What is Hydro?
Hydroelectricity is the production of electrical power through the use of the gravitational force of falling or flowing water. The force of the water drives a water turbine and generator.

 

What are Carbon Offsets?
Buying carbon offsets contributes to the overall reduction of carbon dioxide ( CO2) emissions. Individuals and businesses can purchase carbon offsets in an effort to reduce their ‘carbon footprint’ down to zero.